Troubleshoot administer log forwarding

No message delivered

The Syslog server shows no messages on valid log forwarder definition.

Possible causes

• Forwarder was configured on the wrong feed.
• IP or Port mismatch.
• Firewall or routing preventing interaction between Access Gateway and logging server.

Solutions

Confirm that:

• The selected feed emits events for the intended area. See General Log Format for examples of message types by feed.
• The IP address and port configured for the log forwarded match those for defined syslog server.
• Network connectivity is working.
  1. Sign in the Access Gateway Command Line Console.
  2. Select 1- Network.
  3. Select 2-Ping.
  4. Enter the IP address of the logging server.
  5. Confirm that Access Gateway can successfully reach the logging server.