Features and Limitations
Okta Access Requests provides many benefits to more traditional request processes.
| Benefit | Description |
|---|---|
| Omnichannel support | Trigger and fulfill requests from chat, email, and web.
Eliminate context switching with secure access requests and accelerated access approvals across multiple channels. |
| Self-service automation | Build and visualize automated, no-code workflows called Request Types.
Promote delegation and access with self-service to reduce time spent performing manual, repetitive tasks. Shift responsibility and ownership of requesting services to the requester. Provide an intuitive interface to trigger Request Types and gain faster access to critical data and resources. |
| Multi-step approvals | Ensure critical requests receive the necessary oversight and are thoroughly reviewed.
Simplify decision-making so stakeholders can give the go-ahead or rejection, on top of giving relevant context through comments. Foster cross-team collaboration by assigning multiple approvals within an access request workflow to various team members. |
| Conditional logic | Create dynamic Request Types to guide users through different actions based on the needs of the request.
Hide information that’s irrelevant to streamline request resolution. Set up logic using the workflow editor so that it’s easy to manage rules and view which fields and tasks are impacted. |
| Task assignment | Manually and automatically designate users to view and interact with assigned tasks and approvals. If a user is out of office, they can delegate responsibilities to another user. |
| Business justification | Capture and eventually report justifications for request approvals or denials. |
Limitations
- Requesters can't create requests by emailing a team if the requester's email domain contains two hyphens.
- There are several limits applicable to your organizations, Request Types, and requests. Refer to the following tables.
Organizations
| Limit | Maximum |
|---|---|
| Users | 100,000 |
| Applications used by Access Requests |
5,000 |
| Groups used by Access Requests |
15,000 |
| Configuration lists | 100 |
| Items for a configuration list | 1,000 |
Request Type
| Limit | Maximum |
|---|---|
| Active Request Type per organization | 500 |
| Tasks per Request Type | 100 |
| Fields per Request Type | 100 |
Requests
| Limit | Maximum |
|---|---|
| Open or Pending requests per organization | 10,000 |
| Resolved requests per organization
Note: This only counts requests that are accessible within the application. |
50,000 |
| Tasks per request | 100 |
| Fields per request | 100 |
| Followers per request | 100 |
| Updates per request | 500 |
| Request list filter values | 25 |