Submit requests by email

Each team is automatically assigned an email address. Requesters can contact a team's email to create requests if you have one or more active Request Types.

For example, a requester can email to create a request for the Finance team. They can also review the email request from their Access Requests web app.

If an email request doesn't have enough information or the system is unable to determine a Request Type, the requester receives an email prompting them to finish submitting the request from the Access Requests web app.

Requesters can cancel a submitted request from the Access Requests web app, if a team member or approver hasn't taken any action on it. They receive a notification about the cancellation based on the notification preferences that they’ve set up.

Access Requests also cancels a request if the requester's access to the Access Requests web app is revoked or their status in Okta changes to suspended or deactivated.

Related topics

Create a Request Type