Get support
Both the Okta Privileged Access client and server provide a troubleshooting tool to help our support team quickly see and resolve any issues.
This tool collects local logs and submits them to the Okta Privileged Access support team, and generates a unique support code that you can share with our support team when troubleshooting your issue.
Run the support tool on a client
To run the support tool on a client, enter the following command:
sft support submit
Run the support tool on a Linux server
To run the support tool on a Linux server, enter the following command with root privileges:
sftd support submit
Run the support tool on a Windows server
To run the support tool on a Windows server, enter the following command as the SYSTEM user:
sftd.exe support submit
By default, sftd.exe
is installed into C:\Program Files (x86)\scaleft
.
Run the support tool on Gateway
To run the support tool on a Windows server, enter the following command:
sft-gatewayd support submit
The file can be collected locally, which you can then share with the support team.
sft support collect sftd support collect sft-gatewayd collect
To parse the logs, use the following command on macOS or Linux platforms.
sed -n 's/^.*MESSAGE" : "//g;s/\\t/\t/g;s/\\"/"/gp' journalctl/sft-gatewayd.log| less
Get support
- Visit the Okta Help Center
- Ask the community
- Open a case (administrator permissions required)