Configure verbose logging
When troubleshooting its often beneficial to include the logging level to verbose. During this task we will specify a logging level of verbose.
Specifying a verbose logging level can cause log file size to increase quickly. Okta recommends that once the problem has been diagnosed that the log level be reset to its original value.
- On the system running the agent, navigate to the Okta On-Prem MFA Agent install directory.
By default, this is C:\Program Files (x86)\Okta\Okta On-Prem MFA Agent\current\user\config\rsa-securid
- Open log4j2.xml in a text editor.
- Change the line <Root level="info"> to <Root level="trace">
- Save your changes.
- Restart the Okta On-Prem MFA Agent Service using the Windows Administrative tools.
Before making changes to log4j2.xml, Okta recommends creating a backup.
When complete the updated file should resemble: