Self-service password reset scenarios
This table details the steps users must take when self-service password reset is configured for your org.
|User needs to recover password||
Invalid users who attempt entry through a Forgot Password or Unlock Account action don't see an error message, because an error message could reveal if the user account is valid. See Multifactor Authentication
|User needs to reset or reconfigure their smartphone||Users who lose a phone or get a new number can reset or reconfigure their phones by updating their Home > Settings page.|