Reset user passwords

You can reset passwords for users in the following states: 

  • Active
  • Password Reset
  • Locked Out

Orgs using Active DirectoryActive Directory (AD) is a directory service that Microsoft developed for the Windows domain networks. It is included in most Windows Server operating systems as a set of processes and services. Initially, Active Directory was only in charge of centralized domain management. have the option to reset multiple end user passwords at once.

Reset an individual user password

This feature is Generally AvailableGenerally Available features are available to all orgs automatically according to each customer's SKU. You don’t need to enable them in the console or contact Okta Support. for orgs using Active Directory and LDAPLightweight Directory Access Protocol (LDAP) is a lightweight client-server protocol for accessing directory services, specifically X.500-based directory services. LDAP runs over TCP/IP or other connection oriented transfer services..

  1. On the People page, click the user whose password needs to be reset.
  2. Click the Reset Password button at the top of the page.
  3. In the window that appears, click
    • the Reset Password Link button to send the user an Account Password Reset email containing a password reset link
      – or –
    • the Temporary Password button to generate a random password that you can provide to theuser. Note that sending a temporary password changes the user's status to Expired until the temporary password is changed.

Notes for AD-mastered users in a Delegated Authentication environment

Reset multiple user passwords

This feature is free in the United States and Canada. International orgs should contact Customer Support before enabling SMS.

  1. On the People page, click Reset Passwords.
  2. On the Reset Passwords page, select the users whose passwords you'd like to reset.
  3. Click Reset Password.

An Account Password Reset email containing an auto-generated password is sent to the specified email addresses.