Troubleshooting group push

The most important concept to understand in pushing groupsGroups allow you to organize your end users and the apps they can access. Assigning apps to large sets of end users is made easier with groups. is that pushed groups are managed from Okta. Making changes from the target appAn abbreviation of application. Essentially, it is a web-based site used to perform any number of specific tasks, and requires authentication from end users by signing in. causes a misalignment with Okta and creates a number of problems. Some can be diagnosed through the Errors page, while others may not.

When an error occurs, alerts display a red error panel and menu of possible issues.

  • The red Information button displays the "time of failure" details and the probable cause.
  • The Retry All Groups button allows you to simultaneously re-push the groups after making corrections.

 

Note: Users shown as inactive in Okta are not pushed to the downstream app. Inactive users must be reactivated and then the group re-pushed. If the inactive user is part of more than one group, they must be re-pushed to all groups in which they are members.

Common issues

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