Review the Okta RADIUS agent logs

Depending on where you installed the Okta RADIUS Agent, data logs can be accessed from

  • Windows: C:\Program Files (x86)\Okta\Okta RADIUS Agent\current\logs
  • Linux: /opt/okta/ragent/logs

To increase the logging level:

  1. Open the log4j.properties file from the installation folder
    Windows: C:\Program Files (x86)\Okta\Okta RADIUS Agent\current\user\config\radius\.
    Linux: /opt/okta/ragent/user/config/radius.
  2. Change all three instances of info to debug. Which, when updated, should resemble:
    • log4j.logger.app=debug, app
    • log4j.logger.access=debug, access
    • log4j.rootLogger=debug, app, stdout

On RADIUS agent versions 2.15.0 and later, log4j.properties is replaced with log4j.xml.

  1. Open the log4j.xml file from the installation folder
    Windows: C:\Program Files (x86)\Okta\Okta RADIUS Agent\current\user\config\radius\.
    Linux: /opt/okta/ragent/user/config/radius.
  2. Change all three instances of info to debug. Which, when updated, should resemble:
    <?xml version="1.0" encoding="UTF-8"?>
    <Configuration status="error" name="OktaRadiusLogConfig">
        <Appenders> . . . </Appenders>
        <Loggers>
            <Logger name="app" level="debug" additivity="false">
               <AppenderRef ref="app"/>
            </Logger>
            <Logger name="access" level="debug" additivity="false">
                <AppenderRef ref="access"/>
                <AppenderRef ref="app"/>
            </Logger>
            <Root level="debug">
                <AppenderRef ref="STDOUT"/>
                <AppenderRef ref="app"/>
            </Root>
        </Loggers>
    </Configuration>