iOS: Enable Okta Verify logging

If you encounter Okta Verify failures on your iOS device, turn on logging. The logged data is anonymous and can help your organization's IT department troubleshoot your problems. Your organization can share logs with Okta for advanced troubleshooting. Logs can also help Okta improve the quality of the app.

Before you begin

  • Ensure that the Apple Mail app is available and set up on your device before sending logs. If you don't have the Mail app on your device, download it from the Apple App Store, install it, and create an account.
  • To avoid performance issues, detailed logging is automatically turned off 48 hours after you force close Okta Verify.

Start this procedure

Turn on logging

  1. Open Okta Verify on your iOS device and tap Information in the top-left corner.
  2. Tap Diagnostics.
  3. Tap to turn on Detailed Logging.
    Enabling detailed logging on the Diagnostics page

Send logs

  1. Open Okta Verify on your iOS device and tap Information in the top-left corner.
  2. Tap Diagnostics > Send Logs.
  3. Enter the email address of your organization's IT department and tap Send.

Clear logs

  1. Open Okta Verify on your iOS device and tap Information in the top-left corner.
  2. Tap Diagnostics > Clear Logs to discard the logged data.

Turn off logging

You can turn off logging any time.

  1. Open Okta Verify on your iOS device and tap Information in the top-left corner.
  2. Tap Diagnostics.
  3. Tap to turn off Detailed Logging.

See also

Sign in to your org with Okta Verify