Troubleshoot Okta Verify
Learn how to troubleshoot Okta Verify problems. If your issue persists, contact your IT department, or the system administrator who set up your account.

Follow the steps in Sign in to your org with Okta Verify.

The web browser prompts me to consult the Okta Verify app but the app doesn't receive the push notification or doesn't display a one-time code.
Reset Okta Verify or ask your IT admin to reset it for you. See . After resetting your Okta Verify enrollment, your device will no longer be enrolled with your Okta account so you must set it up again from the beginning.

No. Your current Okta Verify enrollment is still tied to the specific Okta Verify app that you deleted from your device. Reinstalling Okta Verify and trying to enroll again won’t work until your current Okta Verify enrollment is removed from your Okta account. In this case, only your IT administrator can remove your current Okta Verify enrollment. Contact your company's IT department to enroll your new device for you.

No. Your current Okta Verify enrollment is still tied to the specific Okta Verify app that was wiped when you factory reset your device. Reinstalling Okta Verify and trying to enroll again won’t work until your current Okta Verify enrollment is removed. In this case, only your IT administrator can remove your current Okta Verify enrollment and enroll your new device for you.

The clock on your device may not be in sync with the time maintained by your cellular provider’s network. Even small differences between your device clock and the network clock can cause enrollment to fail. Check the automatic date and time settings on your device.

Possible solutions for this issue are:
- The clock on your device may not be in sync with the time maintained by your cellular provider’s network. Even small differences between your device clock and the network clock can cause enrollment to fail. Check your device and ensure that automatic date and time settings are enabled.
- If you restored your device from a backup, set up Okta Verify again by following the steps in .

Possible reasons for this are:
- The clock on your device may not be in sync with the time maintained by your cellular provider’s network. Even small differences between your device clock and the network clock can cause enrollment to fail. Check the automatic date and time settings on your device.
- If you restored your device from a backup, set up Okta Verify again by following the steps in .