Configure the Help Desk Administrator Role

The Help Desk Administrator can perform common help desk actions. This role has a reduced set of permissions and promotes good security practices by not granting unnecessary permissions to help desk personnel.

You cannot selectively assign permissions to the Help Desk Administrator role. Instead, it has these fixed permissions:

· Reset Password

· Reset Multifactor Authentication

· Unlock Account

· Clear User Session

· View user profiles: only usersIn Okta literature, we generally refer to "users" as the people who serve as Okta administrators. When we refer to "end users" we are generally referring to the people who the administrators serve. That is, those who use Okta chiclets to access their apps, but have no administrative control. in the groupsGroups allow you to organize your end users and the apps they can access. Assigning apps to large sets of end users is made easier with groups. to which the adminAn abbreviation of administrator. This is the individual(s) who have access to the Okta Administrator Dashboard. They control the provisioning and deprovisioning of end users, the assigning of apps, the resetting of passwords, and the overall end user experience. Only administrators have the Administration button on the upper right side of the My Applications page. has been assigned.

The Help Desk Administrator role does not have the following permissions:

  • Create and activate users
  • Suspend and delete users
  • Assign users to apps or groups
  • Initiate Okta directory specific actions
  • View or modify users outside the assigned group(s)
  • Create API tokens

The Help Desk Administrator can perform these actions on all users or on select groups of users. This provides granular administrative control. The Help Desk Administrator cannot view or modify users outside of the selected group. Delegated administration allows you to spread administrative duties and, more importantly, segregate duties so that no administrator has too much control.

Note: While the Help Desk Administrator can't create API tokens, you can create an API token for this role's privileges for any given Help Desk admin. For example, you may implement a Reset MFA button in an application using Okta APIs and API tokens. For more information about API tokens, see API tokens. For information about Okta APIs, see Getting started with the Okta API.

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