Okta collecting product feedback from end users

To improve customer satisfaction and the user experience, and to help customers and users implement appropriate security practices, Okta may prompt your end usersIn Okta literature, we generally refer to "end users" as the people who have their own Okta home page (My Applications), using chiclets to authenticate into all of their apps. End users do not have any administrative control. When we refer to "users" we are generally referring to the individual(s) who have administrative control. to share their feedback. Any feedback or information that is provided to Okta by the user in response to such communications shall not constitute Customer Data, and any such feedback may be used by Okta to improve our products and services. You can select to opt out from such communications by updating your preferences on the Settings page of the Okta AdminAn abbreviation of administrator. This is the individual(s) who have access to the Okta Administrator Dashboard. They control the provisioning and deprovisioning of end users, the assigning of apps, the resetting of passwords, and the overall end user experience. Only administrators have the Administration button on the upper right side of the My Applications page. Console. If you opt out, Okta will not send such communications to your OrgThe Okta container that represents a real-world organization.’s users.

NPS® Prompt on End User Dashboard

If permitted, Okta will prompt the end users to quickly rate their experience with Okta. The response will be measured on the Net Promoter Score® scale. End users may also provide explanation for their rating and choose to be contacted by Okta about it. Sharing feedback is voluntary and end users can choose not to participate.

Opt out of Okta user communication

  1. Go to Settings > Customization > General > Okta User Communication> Edit.
  2. Select Opt Out of Okta User Communication for this org.
  3. Click Save.
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