New Organization

Start Flow when a new organization is created.

NOTE: It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.

Output Fields

  • Organization

    • Organization ID(number) : The ID of the organization.

    • External ID(text) : The URL of the organization.

    • Name(text) : The name of the organization.

    • Created At(text) : Date and time that the organization was created (for example, 2016-05-24T13:41:22Z).

    • Updated At(text) : Date and time that the ticket was most recently updated.

    • Domain Names(list of text) : A comma-delimited list of domain names associated with the organization, if any.

    • Details(text) : Any details about the organization.

    • Notes(text) :  Any notes about the organization.

    • Group ID(number) : New tickets created by users of this organization will automatically be assigned to this group ID.

    • Shared Tickets?(true/false) : 'True' if end-users in this organization are able to see each other's tickets. 'False' otherwise.

    • Shared Comments?(true/false) : 'True' if end-users in this organization are able to see each each other's comments on tickets.  'False' otherwise.

    • Tags(list of text) : A comma-delimited list of tags associated with this organization.

  • Custom Fields : A dynamically generated list of any custom fields associated with the organization. More on custom Fields.