Troubleshoot the Hyperspace integration
- Examine Okta syslog for events.
If no events are shown then the EPIC agent may be mis-configured.
Possible causes include, user is not configured or enrolled in assigned Okta MFA factor.
- Ensure that the user is assigned to the group associated with the Hyperspace app.
- Ensure that the user is enrolled in MFA.
Has the user previously connected into Okta and enrolled? If not enroll the user before continuing.
- Ensure that the app sign-on policy is prompting for MFA for the assigned users of the created Okta group for ePCS users.