Remove an account from Okta Verify on Windows devices

You can remove Okta Verify accounts from your Windows device if you no longer need them.

Note for administrators: Okta Verify for Windows is only available on Okta Identity Engine.

Okta Verify features are available based on configurations made by your organization.

Remove all accounts from Okta Verify before you delete the app from your device:

  1. From a browser, open your Okta End-User Dashboard.
  2. Go to Settings > Extra Verification (for some users this is Settings > Security Methods), and tap or click Remove Okta Verify.
  3. On the device that has Okta Verify installed, go to Okta Verify Settings.
  4. Delete all accounts from the app.
  5. Close the app.
  6. Locate the Okta Verify icon, long press the icon (mobile) or right-click the icon (desktop), and then click or tap Uninstall.

If the Resource not found error message displays when you try to delete an Okta Verify account, contact your IT administrator. Your account may have been deactivated by your administrator.

Start this task

  1. Open Okta Verify.
  2. For example, click Start and search for Okta Verify, click the Okta Verify desktop shortcut, or if the app is running, from the Windows system tray, right-click the Okta Verify icon > Open Okta Verify.

  3. On the Accounts screen, click the account you want to remove, and then click Remove account.
  4. When prompted, click Remove account again.
  5. As applicable, complete one of the following:
    • If prompted to confirm your identity with biometrics, scan your fingerprint.
    • If prompted to verify your identity by providing your username and password, enter your username and password.
  6. A message confirms that the account was successfully removed, and the account no longer appears on the Accounts screen.

    Account successfully removed message.

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