Enable or update Touch ID on macOS devices

If your device supports Touch ID user verification, you can use it to verify your identity when you sign in with Okta Verify. When Touch ID is required, you must enable Touch ID to access your account.

Note for administrators: Okta Verify for macOS is only available on Okta Identity Engine.

Start this task

  1. Open Okta Verify.
  2. For example, click the Okta Verify desktop shortcut, or if the app is running, from the menu bar extras, click the Okta Verify icon > Open.

  3. On the Accounts page, click the account you want to enable Touch ID for.
  4. If an account has an indicator beside it, Touch ID is required but not enabled, or it needs an update.

    The image shows an account screen for macOS.

    The image shows an account screen with indicators for macOS.

  5. On the Touch ID with Okta Verify page, click Next.

  6. Click Enable Touch ID.

  7. The image shows the Enable Touch ID button on the Account details screen for macOS.

    If this is the first time you set up Touch ID, you must first set up your fingerprint in the system settings. Click Add fingerprint and follow the instructions. Place a finger on the Touch ID sensor when prompted. Ensure that the edges of your fingerprint are captured during Touch ID enrollment. Otherwise, you might receive an error when you enable Touch ID in Okta Verify.

    If prompted, click Yes, I've added a fingerprint.

    Okta Verify prompts you to confirm that you added a fingerprint.

  8. In the new tab that opened, enter your username.
  9. The image shows the browser screen for entering your Username.

  10. Click Next.
  11. Enter your password.
  12. The image shows the browser screen for entering your password.

  13. Click Verify. A message confirms that your identity was verified.
  14. The Touch ID enabled message confirms that your Touch ID was successfully added to your Okta Verify account.

    The message confirms that Touch ID is enabled.

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