Reset Okta Verify on Linux devices

Reset Okta Verify on a Linux device if you're having account or enrollment problems.

About this task

In rare circumstances, the Okta Verify app can fail to load properly. This might be a result of issues such as data loss or file system corruption on your local device.

If you see the Couldn't load Okta Verify dialog, you have several options to address the issue.

Procedure

  • Restart Okta Verify
  • Select Report issue to report the issue to Okta through the built-in reporting system.
    This option may be hidden on some orgs.
  • Manually restart your device.
  • Reach out to your IT admin or help desk for assistance.
  • Select Reset Okta Verify to delete all existing Okta Verify accounts on the device and reset the app to a clean state.
    1. To confirm this action and delete any existing Okta Verify accounts on your device, select Reset Okta Verify on the subsequent dialog.

After you reset the app, you must re-enroll your Okta Verify accounts. See Manage Okta Verify accounts on Linux devices.

Troubleshooting