Configure Workday writeback for home and work contacts

Early Access release. See Enable self-service features.

When Workday writeback enhancement is enabled, Okta makes separate calls to update work and home contact information. This feature requires the Home Contact Change and Work Contact Change business process security policy permissions in Workday. This differs from the standard writeback method, which makes one call to update both home and work contact information. When using the standard method, some Workday business processes block the writeback if a user's home contact information is missing. The writeback enhancement method avoids these blockages by not attempting to update home contact information when none is available.

Prerequisites

Set up provisioning for Workday. See Workday

Procedures

Configure Domain Security Policy Permissions

  1. In Workday, search for Security Group Membership and Access.

  2. Search for and select your security group.

  3. Click the group name menu, and then click the group name to view the security group.

  4. From the Actions (...) menu, choose Security Group Maintain Domain Permissions for Security Group.

  5. Add the following domains to Domain Security Policies permitting Put access:

    • External Account Provisioning

    • Person Data: Home Contact Information (Optional. Add this to allow the writeback of home contact updates.)

    • Person Data: Work Contact Information

    • Workday Accounts

    • Worker Data: Public Worker Reports

  6. Add the following domains to Domain Security Policies permitting Get access:

    • Worker Data: All Positions

    • Worker Data: Business Title on Worker Profile

    • Worker Data: Current Staffing Information

    • Worker Data: Qualified Workers

    • Worker Data: Skills and Experience

    • Worker Data: Workers

  7. Click OK.

  8. Click Done.

Configure business process security policy permissions

Configure Work Contact Change

  1. In Workday, search for and select the Edit Business Process Security Policy task.
  2. Search for and select the Work Contact Change business process type, and then click OK.
  3. Scroll to the Change Work Contact Information (Web Service) section.
  4. Add your integration system security group to Security Groups.
  5. Click OK.
  6. Click Done.

Configure Home Contact Change

Optional. Complete the following steps if you want to writeback home contact updates.

  1. In Workday, search for and select the Edit Business Process Security Policy task.
  2. Search for and select the Home Contact Change business process type, and then click OK.
  3. Scroll to the Change Home Contact Information (Web Service) section.
  4. Add your integration system security group to Security Groups.
  5. Click OK.
  6. Click Done.