Application integration FAQs
Access Gateway application integration frequently asked questions and best practices.
Can I modify application attributes in my Okta tenant?
No, after adding an app using the Access Gateway Admin UI console, you should never modify Access Gateway application attributes in your Okta tenant. All modifications should be done using the Access Gateway Admin UI console only. Your Okta tenant doesn't push application attribute changes to Access Gateway. So, the next time the app is updated in Access Gateway, those updates will overwrite any changes you made in your Okta tenant. You should never change an application's SAML attributes in your Okta tenant directly.
During initial development and testing, I assigned an application to the Everyone group using the Access Gateway Admin UI console. Can I modify the application group within my Okta tenant?
Yes, changes made to the group assignments for an application are reflected in the Access Gateway Admin UI console for the affected application.
Is there a set of common configuration changes that I can make through the Okta tenant admin console?
Yes, through your Okta tenant, you can modify groups, sign-in policy, hide or display the application tiles, and activate and deactivate the application.
I created a test application using the Access Gateway Admin UI console and deleted it within my Okta tenant. Is there anything else I need to do?
You can deactivate and delete applications within your Okta tenant. The application definition within Access Gateway is not deleted. To completely remove an application from within Access Gateway, you must delete it using the Access Gateway Admin UI console.
Help! I accidentally deleted an Access Gateway application from within my Okta tenant! Can I restore it?
Yes, you can recreate Access Gateway applications within your Okta tenant by simply opening the application for edit. If the application was removed from your Okta tenant, you will be asked if you want to recreate it. Select Yes. The application will then be recreated within your tenant. Keep in mind that previous changes made on using the Okta admin console, such as adding, deleting or modifying group assignments, must be reconfigured against to what is effectively a new application.
Can I call out to a third party system and manipulate data before Okta passes the data to Access Gateway?
Yes, there are a several ways to do this. You can:
- Configure an Okta SAML Hook to change data, but if the app is updated in the Access Gateway, the hook information will be lost.
- Use Universal Directory to store the modified data in a custom attribute in the Okta user profile.
- Use Access Gateway data stores to connect to either an LDAP or SQL database. You can then use that data store to add additional application data.
How can I completely delete anAccess Gateway app?
To completely delete an app, first delete it from Access Gateway using the Access Gateway Admin UI console. Then, disable the app and delete it within your Okta tenant.