Create a configuration list

A configuration list is a list of resources or custom items that you can reference in a request type. It allows teams to automate end users’ access to resources and control the options available to the end users as a request gets processed. You must explicitly approve each team that can access a configuration list. See Configuration lists.

For example, a request type uses a configuration list that only includes European groups. When a European user creates the request, they can't accidentally select a group in North America.

Start this task

  1. From the Access Requests console, go to Settings Configuration lists.

  2. Click Create new list. You can create configuration lists only for Okta, Jira, and ServiceNow resources.

  3. On the Create configuration list dialog, select or enter the required information in the fields. Only the teams that you select here can use this configuration list in request types.

  4. Click Add item. For resource lists, search and select resources that you want to make available for your end users. For custom lists, enter the item name. Repeat this step to add more items to the custom list.

  5. Click Create list.

You can update this list to add or remove items. If you remove an item that's associated with a team, the request type that's associated with that team is disabled. You also receive an email notification stating that a request type got disabled.

Next step

Create a request type