Features & Limitations

Okta Access Requests provides many benefits to more traditional request processes.

Benefit Description
Omnichannel support Trigger and fulfill requests from chat, email, and web.

Eliminate context switching with secure access requests and accelerated access approvals across multiple channels.

Self-service automation Build and visualize automated, no-code workflows called Request Types.

Promote delegation and access with self-service to reduce time spent performing manual, repetitive tasks.

Shift responsibility and ownership of requesting services to the requester.

Provide an intuitive interface to trigger Request Types and gain faster access to critical data and resources.

Multi-step approvals Ensure critical requests receive the necessary oversight and are thoroughly reviewed.

Simplify decision-making so stakeholders can give the go-ahead or rejection, on top of giving relevant context through comments.

Foster cross-team collaboration by assigning multiple approvals within an access request workflow to various team members.

Conditional logic Create dynamic Request Types to guide users through different actions based on the needs of the request.

Hide information that’s irrelevant to streamline request resolution.

Set up logic using the workflow editor so that it’s easy to manage rules and view which fields and tasks are impacted.

Task assignment Manually and automatically designate users to view and interact with assigned tasks and approvals. If a user is out of office, they can delegate responsibilities to another user.
Business justification Capture and eventually report justifications for request approvals or denials.

Limitations

Access Requests has several limitations designed to give a more stable user experience. Some of these limits may change at a future date.

Organizations

Limit Maximum
Users per organization 100,000
Applications per organization 500
Groups per organization 1,000
Configuration items per organization 100
Configuration items per list 1,000

Request Type

Limit Maximum
Active Request Type per organization 500
Tasks per Request Type 100
Fields per Request Type 100

Requests

Limit Maximum
Open or Pending requests per organization 10,000
Resolved requests per organization

Note: This only counts requests that are accessible within the application.

50,000
Tasks per request 100
Fields per request 100
Followers per request 100
Updates per request 500
Request list filter values 25