Set up contacts
Use the Account page to set up points of contact for organization, billing, and end user support. This information determines how Okta and your end users communicate with your org.
Configure organization contact
Enter contact information so that Okta can communicate with your org.
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In the Admin Console, go to .
- In the Organization Contact section, click Edit.
- Enter your org's contact information.
- Click Save.
Configure billing information
Enter the name of the person that Okta can contact for billing inquiries in your org.
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In the Admin Console, go to .
- In the Billing Information section, click Edit.
- Enter the name of the billing contact in your org.
- Click Save.
Configure end user support
Enter contact options for your end users when they need technical support.
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In the Admin Console, go to .
- In the End User Support section, click Edit.
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Enter the following contact information:
- Technical contact: An email address to use for end user requests, new user registration emails, and for support requests (this appears in the footer of the Okta End-User Dashboard).
- Support phone (optional): A support phone number for users who can't access their email
- Help link (optional): A URL (including the http:// prefix) for your support site. If provided, this URL appears in the footer of the Okta End-User Dashboard instead of the technical contact email address.
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The selectable End User Help Form (Optional) option provides additional contact details for users when they click the Help link on their Okta sign-in screen. The help page contains three options to submit a help request:
- Request help
- Send feedback
- Report a bug
- This page provides users with the ability to send an email to the provided technical contact.
- Click Save.
Related topics
Configure client-based rate limiting