Give access to Okta Support

Giving admin access to Okta Support allows them to sign in to your org and troubleshoot issues.

In the Admin Console, go to Settings > Account.
In the Give Access to Okta Support section, click Edit.
To enable Impersonation for Support cases, select Grant impersonation for a case. This grants Okta Support read-only admin access to your org for 24 hours.
To enable Provide Support access for self-assigned cases, click Approve. When Okta Support opens a case and assigns it to themselves, this setting grants them access to your org settings.
Click Save