Troubleshoot the Hyperspace integration

To troubleshoot the Hyperspace integration:

  1. Examine Okta syslog for events.
    If no events are shown then the EPIC agent may be misconfigured.
    Possible causes include, user is not configured or enrolled in assigned Okta MFA factor.
  2. Ensure that the user is assigned to the group associated with the Hyperspace app.
  3. Ensure that the user is enrolled in MFA.
    Has the user previously connected into Okta and enrolled? If not enroll the user before continuing.
  4. Ensure that the app sign-on policy is prompting for MFA for the assigned users of the created Okta group for ePCS users.