Give access to Okta Support

Giving admin access to Okta Support allows them to sign in to your org and troubleshoot issues.

Note:

The Give Access to Okta Support setting is not available in Okta for US Government Moderate (FRM), Okta for US Government High (FRH), and Okta for US Military environments.

In the Admin Console, go to Settings > Account.
In the Give Access to Okta Support section, click Edit.
To enable Impersonation for Support cases, select Grant impersonation for a case. This grants Okta Support read-only admin access to your org for 24 hours.
To enable Provide Support access for self-assigned cases, click Approve. When Okta Support opens a case and assigns it to themselves, this setting grants them access to your org settings.
Click Save