Access Gateway Support VPN

The Support VPN:

  • Is a mechanism used by Okta to access a client Access Gateway appliance.
  • Can only be used by select members of Okta support, professional services, and Access Gateway engineering teams.
  • Requires that client firewalls allow outgoing TCP traffic on port 443.
    See Prerequisites for deploying Access Gateway for a complete list of all ports and protocols used by Access Gateway.
  • Is enabled by default.

The Support VPN is used to access client appliance instances using a support only VPN and a public key/private key encryption.

Access Gateway Support VPN Architecture

This page describes the Access Gateway support VPN and how its configured and used.

What can be done using the Support VPN

When connected to a client, Access Gateway appliance, Okta has three forms of access:

  • Administer - Okta support staff can sign in and execute operations using the admin UI to perform normal administration activities.
  • Command line - Okta support staff can use an ssh-like tool to connect to and execute commands to enhance , diagnose or correct instance issues.
  • File transfer - Okta support staff can copy files to and from the Access Gateway appliance to upload and capture configuration, logs, and similar information.

Drawbacks of disabling the Support VPN

While enabled by default, customers have the capability of disabling the support VPN.
Care should be taken when disabling the support VPN. When disabled, Okta cannot:

  • Provide enhanced support or other professional services.
  • Troubleshoot, repair, or examine a client appliance.
  • Download logs or configuration files.
Info

Note

The Support VPN can be disabled and enabled on demand using the Access Gateway Admin UI console and Access Gateway Management console consoles.  It is possible to enable the Support VPN on demand.

Managing the Support VPN

The Support VPN is enabled by default. However you can disable or enable it using the admin UI.

To enable or disable the Support VPN:

  1. Sign in to the Access Gateway Admin UI console.

  2. Select the Support tab.
    Access Gateway Support tab.
  3. Use the Allow Support Connection toggle to enable or disable the support connection.
    Enable:

    Disable:

    Info

    Note

    Changes to VPN connection occur immediately on change. The VPN support connection can be enabled on demand to allow Okta Support access to an Access Gateway instance.

Info

Note

The Support VPN can also be enabled or disabled using the command line interface. See Support Connection.