Perform restores

Caution

Caution

Restore operations can take several minutes or more depending on the number of applications, number of defined data stores and other configuration.

During restore operations the Access Gateway cluster is unavailable.
Before starting a restore, ensure that sufficient time is available. Consider scheduling restores during a maintenance window on production Access Gateway clusters.

Restore on-appliance

  1. Navigate to your Access Gateway Instance.
  2. Select the Logs and Backups tab.
  3. Select the Backups pane.
  4. Select a backup from the list of available backups and click its associated Restore button.
  5. Review the Restore Warning dialog and click Restore to continue or Cancel to abort.
    The restore will begin and display a progress indicator.
  6. When the restore is complete click the Refresh button.

    See Backup Frequently Asked Questions for information.

Restore off-appliance

  1. Navigate to your Access Gateway Instance.
  2. Select the Logs & Backups tab.
  3. Select the Backups pane.
  4. Click the Restore from local file button.
  5. Using the native file picker dialog, navigate to the location where the off-appliance backup is stored.
  6. In the Decrypt backup dialog, enter the password used when the backup was originally downloaded off-appliance and click Continue.
    The off-appliance backup with be uploaded to the Access Gateway adminAn abbreviation of administrator. This is the individual(s) who have access to the Okta Administrator Dashboard. They control the provisioning and deprovisioning of end users, the assigning of apps, the resetting of passwords, and the overall end user experience. Only administrators have the Administration button on the upper right side of the My Applications page. instance.
  7. Review the Restore Warning dialog and click Restore to continue or Cancel to abort.
    The restore will begin and display a progress indicator.
  8. When the restore is complete click the Refresh button.
  9. See Backup Frequently Asked Questions for information.

Post restore backup display

Depending on the selected backup and system state the number of backups displayed post restore may vary.
For example:

  • All backups dated AFTER a restore will no longer be displayed. You cannot restore a later backup AFTER restoring an earlier backup unless the backup was downloaded off-appliance.
  • If the earliest backup, by date, is restored, by definition no other backups exist date-wise prior to it. In which case no backups will be displayed.
  • If you restore to a later backup, for example one stored off appliance. And backups existed prior to the data associated with the restore backup, those backups will now be displayed.
  • If you upgrade from a non-backup supported Access Gateway version to a backup supported Access Gateway version backups prior to the update date will not be displayed but can be retrieved by support.

See Backup Frequently Asked Questions for additional information about Access Gateway backups.

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