Perform restores

Caution

Caution

Restore operations can take several minutes or more depending on the number of applications, number of defined data stores, and other configuration.

During restore operations the Access Gateway cluster is unavailable.
Before starting a restore, ensure that sufficient time is available. Consider scheduling restores during a maintenance window on production Access Gateway clusters.

Restore on-appliance

  1. Navigate to your Access Gateway instance and open the Access Gateway Admin UI console.
  2. Select the Logs and Backups tab.
  3. Select the Backups pane.
  4. Select a backup from the list of available backups and click the associated Restore button.
  5. Review the Restore Warning dialog box and click Restore to continue or Cancel to abort.
    The restore begins and displays a progress indicator.
  6. When the restore is complete, click the Refresh button.

    See Backup FAQs.

Restore off-appliance

  1. Navigate to your Access Gateway instance and open the Access Gateway Admin UI console.
  2. Select the Logs and Backups tab.
  3. Select the Backups pane.
  4. Click Restore from local file.
  5. Using the native file picker dialog box, navigate to the location where the off-appliance backup is stored.
  6. In the Decrypt backup dialog box, enter the password used when the backup was originally downloaded off-appliance and click Continue.
    The off-appliance backup will be uploaded to the Access Gateway admin instance.
  7. Review the Restore Warning dialog box and click Restore to continue or Cancel to abort.
    The restore begins and displays a progress indicator.
  8. When the restore is complete click the Refresh button.
  9. See Backup FAQs.

Post restore backup display

Depending on the selected backup and system state, the number of backups displayed post restore may vary.
Common scenarios:

  • All backups dated after a restore are no longer be displayed. You cannot restore a later backup after restoring an earlier backup unless the backup was downloaded off-appliance.
  • If the earliest backup, by date, is restored, by definition no other backups exist date-wise prior to it. In which case, no backups are displayed.
  • If you restore to a later backup, for example, one stored off-appliance and backups existed prior to the data associated with the restore backup, those backups will now be displayed.
  • If you upgrade from a non-backup supported Access Gateway version to a backup supported Access Gateway version, backups prior to the update date will not be displayed but can be retrieved by support.

See Backup FAQs.