Wondering about custom pricing for Advanced Server Access? Need a special combination of features, or a custom support plan? Reach us by email, and we'll get right back to you.

Our free plan

Advanced Server Access is free for single users, and for qualified open source software projects.

Do you think you might qualify for our Free Tier? After signing up for an account, shoot the support team an email, letting us know the name of your team, and a little about your use of Advanced Server Access and why you qualify.

Proof of concept

If you are running a proof of concept of Advanced Server Access, but have just been getting by on our documentation, our support team would be happy to help you along the path. There may be hidden Pro or Enterprise features we can enable on your account to support your use case. Reach out to us by email at

Customer support

If you are already a customer, you may already have a support channel where you can reach us, but plase feel free to reach out any time at

Advanced Server Access support tool

Both the Advanced Server Access clientEssentially, a client is anything that talks to the Okta service. Within the traditional client-server model, Okta is the server. The client might be an agent, an Okta mobile app, or a browser plugin. and server provide a troubleshooting tool to let our support team quickly see and resolve any issues.

This tool collects local logs, submits the logs to the Advanced Server Access support team, and provides you with a unique support code that you can share with our support team when troubleshooting your issue.

Run the support tool on a client

As your local user account, just run sft support submit.

Run the support tool on a server

On Linux

Run sftd support submit with root privileges.

On Windows

As the SYSTEM user, run sftd.exe support submit. By default, sftd.exe is installed into C:\Program Files (x86)\scaleft.