Support

Pricing

Wondering about custom pricing for Advanced Server Access? Need a special combination of features, or a custom support plan? Reach us by email, and we'll get right back to you.

Our Free Plan

Advanced Server Access is free for single users, and for qualified open source software projects.

Do you think you might qualify for our Free Tier? After signing up for an account, shoot the support team an email, letting us know the name of your team, and a little about your use of Advanced Server Access and why you qualify.

Proof of Concept

If you are running a proof of concept of Advanced Server Access, but have just been getting by on our documentation, our support team would be happy to help you along the path. There may be hidden Pro or Enterprise features we can enable on your account to support your use case. Reach out to us by email at support@okta.com.

Customer Support

If you are already a customer, you may already have a support channel where you can reach us, but plase feel free to reach out any time at support@okta.com

Running our Support Tool

Advanced Server Access's ClientEssentially, a client is anything that talks to the Okta service. Within the traditional client-server model, Okta is the server. The client might be an agent, an Okta mobile app, or a browser plugin. and AgentA software agent is a lightweight program that runs as a service outside of Okta. It is typically installed behind a firewall and allows Okta to tunnel communication between an on-premises service and Okta's cloud service. Okta employs several agent types: Active Directory, LDAP, RADIUS, RSA, Active Directory Password Sync, and IWA. For example, users can install multiple Active Directory agents to ensure that the integration is robust and highly available across geographic locations. provide a troubleshooting tool to let our support team quickly see and resolve any issues.

This tool will collect local logs, submit them to our support team, and then will give you a unique support code which you can share with our support team when troubleshooting your issue.

On the Client

As your local user account, just run sft support submit.

On the Agent

On Linux

Run sftd support submit with root privileges.

On Windows

As the SYSTEM user, run sftd.exe support submit. By default, sftd.exe is installed into C:\Program Files (x86)\scaleft.

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