End user account states

End user accounts can be in a variety of states that require administrative action. The state of end user accounts is listed in the Status column in the Okta People page and on an end user's profile page. The states are outlined in the table below.

Status Cause

Accounts become staged when they are first created, before the activation flow is initiated or if there is some administration action pending.

Pending user action Accounts await user action when the end user has not provided verification by clicking through the activation email or providing a password.

Accounts become active when

Password Reset

Accounts are in a password reset state when

Note: Password Reset is considered an Active state.

Locked out

Accounts become locked out when they exceed the configured number of login attempts which are set when you configure password policies.

Note: Locked out is considered an Active state.


Accounts become suspended when you explicitly Suspend and unsuspend users.

Note: Suspended is considered an Inactive state.


Accounts become deactivated when you explicitly Activate and deactivate users.

Note: Deactivated is considered an Inactive state.