Troubleshoot password synchronization

Use the information provided here to help resolve password synchronization issues.

Here are some suggestions for resolving password synchronization issues:

  • Review the Okta System Log to determine if the password synchronization event resulted in a password synchronization attempt to push the password to applications or to Active Directory (AD).
  • Sign on to password synchronization target application manually to determine which password is working.
  • With Okta to AD synchronization issues, confirm that the Okta AD Agent service account permissions are correct and there are no errors in the Agent.log file.
  • Review the Okta AD Agent and Password Sync Agent (PSA) logs for synchronization events.
  • Failed password synchronization events appear in the task list on the Tasks page.