ServiceNow UD Provisioning Migration Guide


This document provides instructions to migrate your existing ServiceNow integration to use Universal DirectoryUniversal Directory enables you to store an unlimited amount of users and attributes from applications and sources like AD or HR systems. Any type of attributes are supported including linked-objects, sensitive attributes, and pre-defines lists. All of it accessible by all apps in our OIN catalog, over LDAP or via API. (UD)


The following features are new for ServiceNow UD


You need to know the settings are you using for your current ServiceNow appAn abbreviation of application. Essentially, it is a web-based site used to perform any number of specific tasks, and requires authentication from end users by signing in. instance:

You should configure your new ServiceNow UD app instance to be as close to your current ServiceNow instance as possible:


In order to migrate your existing ServiceNow integration to use UD, you need to configure a new instance, configure it to be as close as possible to your existing ServiceNow app instance, transfer your existing users to it, and finally copy over any existing mappings you may have. Here are the steps required: