Reset MFA for end users

In the event that you need to reset multifactor authentication for your end users, you can choose to reset configured factors for one or multiple users.

This action resets all configured factors for any user you select. End users will be required to set up their factors again. Note that this action applies to all factors configured for an end user. You cannot select specific factors to reset.

Reset all factors for one or multiple users

  1. From the Admin Console, navigate to Directory > People.
  2. Click Reset Multifactor.
  3. Select the users that will be affected by the factor reset.
  4. Click Reset Multifactor Authentication. A confirmation prompt appears. Click Reset to proceed. This action cannot be undone.

Reset one or multiple factors for a single user

This action resets any configured factor you select for an individual user. The user will be required to set up their factors again.

From the Admin Console:

  1. Navigate to Directory > People.
  2. Click on the name of the user that will be affected by the factor reset.
  3. Click More ActionsReset Multifactor.
  4. Select the factors to reset and click Reset Multifactor Authentication. A confirmation prompt appears. Click Reset to proceed. This action cannot be undone.