Create Incident

Create a new incident within your PagerDuty instance.

Unless otherwise indicated, field types are text.

Required fields are indicated by a red asterisk on the Action Card.

Note: Do not use the New Incident Event Card and the Create Incident Action Card together in the same Flow. By doing so, you can create a circular reference.



  • Service Key: The key assigned to a service integration to send events to your PagerDuty instance and creates incidents on your service.

  • Event Type: One of: trigger, acknowledge, or resolve.

  • Description: A short description of the incident.

  • Client: The name of the client application that's integrated with your PagerDuty instance.

  • Client URL: The URL of an integrated application or component.


Free-form details from an event in your PagerDuty instance.

  • Ping Time: The time (in milliseconds) for PagerDuty's monitoring tools to reach a host.

  • Load Avg (number): The average number of incidents per team.


Additional information such as graphs or images that can be attached to an incident. Only used for trigger events.

  • Type: The type of context; link or image.

  • URL: The URL for the context resource.

  • Text: The text for the context asset that's attached to the incident.


Incident Key: Parameter that identifies the incident to which a PagerDuty trigger event should be applied. An incident key helps prevent duplication of incidents.

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