Read Service

Access information on an application or component that is integrated with your PagerDuty instance.

Unless otherwise indicated, field type is text.

Input Fields

Ready By

  • Service ID: The unique identifier of the of a service.

Output Fields

Service

  • Name: The name of the service.

  • Description: A short description assigned to an application or component in your PagerDuty instance.

  • Auto Resolve Timeout(number): The time in seconds that can pass before an incident is automatically resolved.

  • Acknowledgement Timeout(number): The time in seconds that can pass before an acknowledged incident associated with this service is returned to a triggered state. This feature is turned off by default.

  • Created At: The date and time when an incident was created against this service.

  • Status: One of three states for an incident: active, warning, critical, maintenance, or disabled.

Incident Urgency Rule

Urgencies is a feature that allows you to customize how a team is notified based on the criticality of an incident.

  • Type:constant or use_support_hours

  • During Support Hours Type: Severity used to determine the urgency level. Values are one of the following:

    • critical

    • error

    • warning

    • info

  • During Support Hours Urgency:

    • notify until someone responds

    • notify but do not escalate

    • notify based on alert severity (based on settings within dynamic notifications)

  • Outside Support Hours Type: Severity used to determine the urgency level. Values are one of the following:

    • critical

    • error

    • warning

    • info

  • Outside Support Hours Urgency:

    • notify until someone responds

    • notify but do not escalate

    • notify based on alert severity (based on settings within dynamic notifications)

List

  • Scheduled Actions(list of objects):

    • Type: Event behavior that takes place against an incident:

      • Perform a trigger or resolve

      • Always trigger an alert

      • Always resolve an alert

    • At Type: The type of incident against which a specific action must be completed.

    • At Name: The name of service for which an incident must be addressed in a specific manner.

    • To Urgency: Severity that determines the type of action that must be completed.

Escalation Policy

  • Escalation Policy ID: Identifier that is automatically assigned to an escalation policy. An escalation policy ensures the right people are notified at the right time when an incident occurs.

  • Type: The type of escalation policy. An escalation policy can have users or schedules as targets.

See also