Troubleshoot Cisco Meraki integrations

Troubleshoot the Cisco Meraki integration


Certificate errors

The Error(s) below show when one of:

  • The CA certificate was not added on the client machine
  • The wrong CA certificate was added on the client machine
  • An incorrect Wi-Fi network is used

RADIUS agent logging level

To set the log level in the RADIUS agent:

  1. Using a text editor, open the file from the installation folder
    C:\Program Files (x86)\Okta\Okta RADIUS Agent\current\user\config\radius\
  2. Change the last instance of “info” to
    debug (verbose) or trace (very verbose).
    The update should resemble:
    log4j.rootLogger=debug, app, stdout
    log4j.rootLogger=trace, app, stdout
  3. Save the change and close the editor.

Examine logs or capture packets

To examine logs or capture packets:

  • On Mac, to display log information during connection attempts:
    Upen a command prompt and execute the command:
    log show --predicate 'subsystem == ""'
    Attempt to connect to the WiFi access point.
    Examine the log which will product results similar to:
    2019-04-10 15:38:53.868667-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0 START uid 501 gid 20
    2019-04-10 15:38:54.062713-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0: 802.1X User Mode
    2019-04-10 15:39:02.510875-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0 EAP-TTLS: successfully authenticated
    2019-04-10 15:39:11.117972-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0 STOP

  • On Meraki cloud admin dashboard, navigate to Network-wide , and select either Packet capture or Event Log, as shown below.

Interpreting Wireshark captures

Interpreting Wireshark captures
At a high level, there are three stages in the communication between the supplicant/AP and the RADIUS server when an authentication takes place:

  • exchange of EAP-Identity and EAP-Start messages
  • TLS Handshake, starting with a ClientHello
  • RADIUS Access-Accept, followed by a 4-way EAPoL handshake between the AP and supplicant