Add an Okta Verify account to an iOS device from the Settings page

If you already use Okta Verify and want to set up your account on a new device, you might be able to start a new enrollment from the Okta End-User Dashboard.

Before you begin

Ensure that you can still access the Okta End-User Dashboard. At least one of these conditions must be met:

You still have the old device that you registered with Okta Verify and the app is still working.
In addition to Okta Verify, you have configured at least one other security method. For example, this could be SMS (text), a verification email, a security key, or a biometric authenticator.

If you don't have other security methods set up and can't access your company's Okta End-User Dashboard account, contact your company's help desk.

Start this task

Start a new Okta Verify enrollment from the dashboard Settings page.

From a browser, sign in to your org's Okta End-User Dashboard. If you can't sign in, contact your company's help desk.
Click the arrow next to your name and go to Settings.
Select the Edit Profile button if it appears.
Scroll down to Extra Verification. In some orgs, this section is called Security Methods.
- If Okta Verify is in the Security methods section, select Set up another. Click Set up to confirm that you're setting up Okta Verify and follow the instructions.
- If Okta Verify is in the Extra Verification section, select Remove. When prompted to confirm removal, select Yes and follow the instructions. In the Okta Verify row, select Set up and follow the prompts.

Install Okta Verify and add an account.

If you don't have Okta Verify on your device, download and install it from the Apple App Store.
Open the app and follow the instructions to complete the account setup.

When your Okta Verify account is set up, you can use it to sign in to your apps protected by Okta.