Manage Okta Verify accounts on Windows devices

After the initial setup of Okta Verify on your Windows device, you can add new accounts or remove accounts that you no longer need.

Note for administrators: Okta Verify for Windows is only available on Okta Identity Engine.

Add an account through an Okta-protected app

When you access an Okta-protected app from your Windows device and select Sign in with Okta FastPass, Okta Verify checks if you have an account.

If you don't have an account yet, the app guides you through the setup wizard.

Enable Windows Hello or a passcode

Depending on the settings for your org, you may be required to use Windows Hello or a passcode for user verification:

  1. Open Okta Verify and click your account.

  2. Click the toggle to enable the user verification option. This is either Windows Hello confirmation or Passcode confirmation.

  3. Follow any other instructions provided in the dialog.

If Windows Hello in Okta Verify is out of sync with your device settings, click Sync when the message appears.

Set a default account for Okta FastPass authentication

If you have multiple Okta Verify accounts, you can set the most frequently used account as your default for Okta FastPass:

  1. Open Okta Verify and click an account.

  2. Click the Set as default for Okta FastPass link.

If the Account details page has a Default for Okta FastPass indicator in the top-right corner, the account you selected is already set as the default.

Re-enroll an account

You can re-enroll your Okta Verify account if your admin has reset your Okta Verify authenticator:

On the Account details page, click Re-enroll and follow the instructions.

Remove an account

  1. Open Okta Verify and click the account that you want to remove.

  2. Click Remove account and follow the prompts.

Contact your admin if you see a Resource not found message, as your account may be deactivated.

Remove Okta Verify

Remove your accounts from Okta Verify before you delete the app from your device:

  1. Open your Okta End-User Dashboard in a browser.

  2. Go to SettingsSecurity Methods and click Remove Okta Verify.

  3. Then, on the device that has Okta Verify installed, open the app. Click Remove account for each account.

  4. In your Windows Settings app, go to AppsInstalled apps. Find Okta Verify app and click Uninstall.

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