Add your Okta Verify account to a new Android device from the Dashboard settings page

If you already use Okta Verify and want to set up your account on a new device, it might not be enough to just install the app on the new device. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organization’s apps dashboard. Then, you can add the account on the new device. Some restrictions apply.

This topic is for users who already have an Okta Verify account on a device. If you’re a new user who wants to set up Okta Verify for the first time, see Set up Okta Verify on Android devices.

Okta Verify features are available based on configurations made by your organization.

Before you begin

  • Ensure that you can still access the Okta End-User Dashboard. You must meet at least one of these conditions:
    • You still have the old device that you registered with Okta Verify and the app is still working.
    • In addition to Okta Verify, you previously set up at least one other security method such as SMS (text), email, or Security Key or Biometric Authenticator (among others). See Sign in to resources protected by Okta.

      If you’re unsure whether you set up additional security methods, enter the sign-in URL in your internet browser on your mobile or desktop device and enter your username and password. Based on your organization’s configuration, one of these sign-in windows appears.

      Prompt to select an a verification method Okta security methods for signing in to resources

      Click the arrow beside the Okta Verify icon or Verify with something else to see what other security methods are available.

  • If you don’t have other security methods set up and can't access your company's Okta End-User Dashboard account, contact your company’s help desk.

Some organizations configure user access so that you can have only one device set up with Okta Verify at a time.

Start this procedure

Task 1. In a browser, get a new enrollment QR code for Okta Verify.

  1. From a browser, sign in to your organization's Okta End-User Dashboard. If you can't sign in, contact your company’s help desk.
  2. Click the arrow next to your name and go to Settings.
  3. If the Edit Profile button appears, click it and enter your password if prompted.
  4. Get a new QR code. Scroll down to Extra Verification. In some organizations, this section is called Security Methods.

    The Extra Verification or Security Methods section appears only if your organization configured this option. For details, contact your company’s help desk.

    • If Okta Verify is in the Security methods section, follow these steps:
      1. Click Set up another.

        Set up another Okta Verify instance from the Settings page

      2. Confirm your identity as prompted.
      3. Click Set up to confirm that you’re setting up Okta Verify.

        Okta Verify setup prompt based on the organization's configuration

        The Okta Verify enrollment QR code appears on the screen.

    • If Okta Verify is in the Extra Verification section, follow these steps:
      1. Click Remove.

        Remove button next to the Okta Verify factor under Settings

      2. When prompted to confirm removal, click Yes.

        Screen capture of the Remove Okta Verify dialog page

      3. Follow the instructions on the screen. You might have to confirm your identity with a security method.
      4. In the Okta Verify row, click Set up.

        Okta Verify Set up button in the list of available verification methods

      5. Click Set up to confirm that you want to set up Okta Verify again.

        Two Okta Verify setup prompts based on the organization's configuration

      6. Select your device type and click Next.

        The Okta Verify enrollment QR code appears on the screen.

Task 2. Install Okta Verify and add an account.

  1. Go to your device, download the app from Google Play and install it.
  2. Open the app and follow the instructions.
  3. Tap Add account.
  4. Choose the type of account to add. Tap Organization.
  5. Choose your account setup method.
    • Ensure the code is shown on another device such as a laptop or desktop. Tap Yes, ready to scan, and point your camera at the QR code displayed in the browser on another device.
    • If you don’t know how to obtain the QR code, tap Where do I get my QR code?
    • If you can’t scan the QR code, tap No, sign in instead. Follow the instructions in Set up Okta Verify on your Android device by using your sign-in URL.
  6. If you install Okta Verify on Android 13, ensure that you allow Okta Verify to show notifications. Tap Got it if this page appears. Then, tap Allow.

    Okta Verify prompt for enabling notifications

  7. If prompted, enable biometrics. Tap Enable.

    On Android 12, you can’t enable biometrics if Okta Verify is installed in your work profile. Skip the biometrics enablement step if you can. Contact your organization’s Support team if you’re stuck.

  8. Tap Done to complete the account enrollment.

Your new account is now available in the Okta Verify app.

Account in the Okta Verify app

You can start using Okta Verify to sign in to your organization's resources.

Related topics

Okta Verify for Android FAQ

Troubleshoot Okta Verify on Android devices