Add your Okta Verify account on a new iOS device from the Dashboard Settings page

If you already use Okta Verify and want to set up your account on a new device, you might have to remove the existing Okta Verify enrollment from the Settings page of your organization’s apps dashboard. Then, you can add the account on the new device. Some restrictions apply.

Before you begin

  • Ensure that you can still access the Okta End-User Dashboard. You must meet at least one of these conditions:
    • You still have the old device that you registered with Okta Verify and the app is still working.
    • In addition to Okta Verify, you previously set up at least one other security method such as SMS (text), email, or Security Key or Biometric Authenticator (among others). See Sign in to resources protected by Okta.

      If you’re unsure whether you set up additional security methods, enter the sign-in URL in your internet browser on your mobile or desktop device and enter your username and password. Based on your organization’s configuration, one of these sign-in windows appears.

      Prompt to select an a verification method Okta security methods for signing in to resources

      Click the arrow beside the Okta Verify icon or Verify with something else to see what other security methods are available.

  • If you don’t have other security methods set up and can't access your company's Okta End-User Dashboard account, contact your company’s help desk.

Some organizations configure user access so that you can have only one device set up with Okta Verify at a time.

In a browser, get a new enrollment QR code for Okta Verify

  1. From a browser, sign in to your organization's Okta End-User Dashboard. If you can't sign in, contact your company’s help desk.
  2. Click the arrow next to your name and go to Settings.
  3. If the Edit Profile button appears, click it and authenticate if prompted.
  4. Get a new QR code. Scroll down to Extra Verification. In some organizations, this section is called Security Methods.

    If you don't see these options, contact your company’s help desk.

    • If Okta Verify is in the Security methods section, click Set up another and authenticate as prompted.

      Set up another Okta Verify instance from the Settings page

      Click Set up to confirm that you’re setting up Okta Verify.

      Okta Verify setup prompt based on the organization's configuration

      The Okta Verify enrollment QR code appears on the screen.

    • If Okta Verify is in the Extra Verification section, click Remove.

      Remove button next to the Okta Verify factor under Settings

      When prompted to confirm removal, click Yes and follow the instructions. In the Okta Verify row, click Set up and follow the prompts.

      Okta Verify Set up button in the list of available verification methods

      Select your device type and click Next. The Okta Verify enrollment QR code appears on the screen.

Install Okta Verify and add an account

  1. Go to your device, download the app from the Apple App Store and install it.
  2. Open Okta Verify and follow the instructions.
  3. Tap Add Account.
  4. Tap Organization.
  5. Choose your account setup method.
    • Ensure the code is shown on another device such as a laptop or desktop. Tap Yes, Ready To Scan, and point your camera at the QR code displayed in the browser on another device.
    • If you can’t scan the QR code, tap No, Sign In Instead. Follow the instructions in Set up Okta Verify on your iOS device by using your sign-in URL.
  6. Follow the instructions in the wizard to complete the account setup.

Your Okta Verify account is now set up. You can use it to sign in to your apps protected by Okta.

Related topics

Okta Verify for iOS FAQ

Troubleshoot Okta Verify on iOS devices