Support connection

The Support Connection menu option allows you to enable and disable support connections, and display whether VPN is enabled, resembling the following:Support Connection...Status: [Disabled/Enabled]

Select 9 to open the Support connection sub-menu.

Support Connection command overview

Enabling or disabling the support connection is a 'toggle' operation. When the support connection is enabled, only disable is displayed. Conversely, when the support connection is disabled, only enable is displayed.

Enter:

  1. Enable Support Connection: Enable support connection functionality
  2. Disable Support Connection:Disable support connection functionality.

Enable support connection

Enabling the support connection requires an API token. To obtain an API token:

  1. Sign in to your Okta org as an administrator.
  2. In the Admin Console, go to Security > API.
  3. Click Create Token.
  4. Name the token (for example, Access Gateway 2021.02 token) and click Create Token.
  5. Copy the token value, and then click OK, got it.

  1. Press 1 to enable, or x to exit and return to the prior menu. .

  2. Press y to confirm, or n to cancel.

  3. Enter your Okta org as either {yourorg}.oktapreview.com or {yourorg}.okta.com as appropriate.
  4. Paste the API token obtained as described in the associated note. Access Gateway will then validate the token and enabled the support connection.
    Validation and enabling the support connection can anywhere from 1-2 to 20 seconds and is tracked by a progress indicator.
  5. The support connection is now enabled. Press x to return to the prior menu or 2 to disable.

Disable support connection

  1. Press 2 to disable, or x to exit and return to the prior menu.

  2. Press y to confirm, or n to cancel.

  3. The support connection is now disabled. Press x to return to the prior menu or 1 to enable.