Troubleshoot upgrades

yum.oag.okta.com is unreachable

If the Access Gateway yum repository is unreachable, an upgrade error resembling the following appears:

Ensure that the repository yum.oag.okta.com is reachable from the Access Gateway node you're upgrading. You can test access using various commands.

If you require finer controls to access yum.oag.okta.com, you can configure access by IP address. You can discover IP addresses using a tool such as NSLookup.

Using the Access Gateway Management console, go to Network, choose d, and then enter yum.oag.okta.com. For example:

Access Gateway Administration ...
1 - Network
...

Choice: 1 [cr]
Access Gateway Network Setup . . .
1 - Manage network interfaces
. . . 
d - DNS Lookup 
Choice: d [cr]
IP Address/Hostname to lookup: yum.oag.okta.com [cr]
IP Address/Hostname of DNS server: 8.8.8.8 [cr]

Server: 8.8.8.8
Address: 8.8.8.8
Non-authoritative answer:
yum.oag.okta.com	canonical name = yumalb-531408569.us-west-2.elb.amazonaws.com.
Name:	yumalb-531408569.us-west-2.elb.amazonaws.com
Address: 52.35.178.214
Name:	yumalb-531408569.us-west-2.elb.amazonaws.com
Address: 54.68.110.208

Upgrade using the Command Line console