Troubleshoot RingCentral integrations
Use the information provided here to help you resolve common RingCentral integration issues.
Multiple user records for an email address
Make sure that RingCentral does not have multiple or duplicate users using the same email address.
Multiple numbers set for the AppName attribute
Only a single value can be imported for the directNumber attribute. The first value is imported.
All phone extensions are busy
New users cannot be created.
The error message The [${parameterName}] is invalid. Please correct the parameter in Active Directory appeared
The Active Directory (AD) values are incorrect. Correct the values.
The error message Resource for parameter [${parameterName}] is not found appeared
The Active Directory (AD) value is missing. Add the value.
The error message JSON can not be parsed. Please check your data AD and correct it appeared
Check the Active Directory (AD) values and correct all issues.
The error message Service Temporarily Unavailable. Please check back later appeared
Okta is unavailable. Wait for service to resume.
The error message Extension already in use. Please go to RingCentral's web portal and see what extensions are available appeared
The extension is in use. Check service web and confirm.
The error message Extension number is duplicate. Please correct in Active Directory if you have an extension field. Otherwise edit it in the RingCentral Service web portal appeared
Open the RingCentral Admin Dashboard, go to User Management > Edit Extensions, and follow the instructions to edit the extension number.
The error message More than one record found for Email: [email] appeared
There is more than one user record for the [email] in RingCentral. Make sure that there are not duplicate users using the same email address.