Troubleshoot RingCentral integrations
Use the information provided here to help you resolve common RingCentral integration issues.

Make sure that RingCentral does not have multiple or duplicate users using the same email address.

Only a single value can be imported for the directNumber attribute. The first value is imported.

New users cannot be created.

The [${parameterName}] is invalid. Please correct the parameter in Active Directory
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The Active Directory (AD) values are incorrect. Correct the values.

Resource for parameter [${parameterName}] is not found
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The Active Directory (AD) value is missing. Add the value.

JSON can not be parsed. Please check your data AD and correct it
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Check the Active Directory (AD) values and correct all issues.

Service Temporarily Unavailable. Please check back later
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Okta is unavailable. Wait for service to resume.

Extension already in use. Please go to RingCentral's web portal and see what extensions are available
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The extension is in use. Check service web and confirm.

Extension number is duplicate. Please correct in Active Directory if you have an extension field. Otherwise edit it in the RingCentral Service web portal
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Open the RingCentral Admin Dashboard, go to User Management > Edit Extensions, and follow the instructions to edit the extension number.

More than one record found for Email: [email]
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There is more than one user record for the [email] in RingCentral. Make sure that there are not duplicate users using the same email address.