Troubleshoot RingCentral integrations
Use the information provided here to help you resolve common RingCentral integration issues.
Make sure that RingCentral does not have multiple or duplicate users using the same email address.
Only a single value can be imported for the directNumber attribute. The first value is imported.
New users cannot be created.
The Active Directory (AD) values are incorrect. Correct the values.
The Active Directory (AD) value is missing. Add the value.
Check the Active Directory (AD) values and correct all issues.
Okta is unavailable. Wait for service to resume.
The extension is in use. Check service web and confirm.
Open the RingCentral Admin Dashboard, go to User Management > Edit Extensions, and follow the instructions to edit the extension number.
There is more than one user record for the [email] in RingCentral. Make sure that there are not duplicate users using the same email address.