Okta Mobile end-user experience

Identity Engine doesn't support Okta Mobile (OM), so users can no longer use it to access their apps. Instead, users can access their apps from the Okta End-User Dashboard in a mobile browser.

When an OM user upgrades to Okta Identity Engine, they receive the following message.

When they tap OPEN DASHBOARD, the Okta End-User Dashboard appears in a mobile browse. Okta prompts the user to authenticate (for example, with Okta FastPass) before they can obtain access.

SWA app access from the Okta End-User Dashboard

The mobile End-User Dashboard doesn’t support Secure Web Authentication (SWA) app username and password autofill. You can check if an app's authentication policy allows users to copy their credentials.

  1. In the Admin Console, go to Applications > Applications.
  2. Click a SWA app.
  3. On the Sign On tab, check if the Secure Web Authentication option is selected, and then view your settings. The following settings allow users to copy their credentials: 
    • User sets username and password or Administrator sets username, user sets password
    • Password reveal

For example, if an authentication policy allows end users to copy their credentials, they can follow these steps:

  1. Tap an app.

    A Copy [App] credentials to clipboard? dialog appears.

  2. Tap Copy, to copy the credentials (and re-authenticate, if prompted).
  3. Tap Open in new tab.
  4. Paste the credentials in the sign-on dialog.

    SWA access limitation

    If they didn't install the Okta Browser Plugin, users can't copy passwords to SWA apps with these policy settings:

    • Administrator sets username and password
    • Administrator sets username, password is the same as user’s Okta password
    • Users share a single username and password set by administrator