To view information about devices that are registered in your organization, go to Directory > Devices in the Admin Console.
When a device is registered (an Okta Verify account is created), it’s automatically included in the device inventory. For each device, the following information is displayed:
Click the device name to view details.
The email address of user that is enrolled on the device. If several user profiles are associated with the device, you see the total number of profiles.
|Platform||This is the device operating system (OS) and the device identifier. For example, the device identifier for iOS or macOS is the Unique Device Identifier (UDID). For Windows, the device identifier is the Security identifier (SID) attribute.|
|Status||Current status of the device: Active, Suspended, or Deactivated
Profile status: Managed or Not managed
A user can have multiple user profiles on a device. For example, a business profile could be used to access restricted company apps. A personal profile could be used to access personal files. If a mix of Managed and Not managed profiles are enrolled on a device, you see the total count per profile status.
Depending on the status of the device, you can activate, suspend, unsuspend, deactivate, or delete a device.
Search for a specific device
You can search devices by display name, serial number, International Mobile Equipment Identity (IMEI), Mobile Equipment Identifier (MEID), unique device ID (UDID), or security identifier (SID).
Filter by device criteria
You can filter the list of devices displayed by the following criteria:
|Platform||View devices by OS. Options: Any OS, Android, Apple iOS, Apple Mac OS, Windows|
|Access status||Options: Any, Created, Active, Suspended, Deactivated|
|Device management||Options: Any, Managed, Not managed
|Security signals||Options: Any, Jailbroken or rooted, Disabled screen lock|
Factory resets and duplicate device records
Okta Verify for iOS stores an Okta device ID in the local keychain. If a factory reset is done, the device is restored to its factory settings. All of the user’s data is deleted from the device, including the Okta device ID from the local keychain. If a user re-enrolls in Okta Verify after a factory reset, a new Okta device ID is created. Okta Verify doesn’t recover the original Okta device ID. In this case, the Devices page (Directory > Devices) displays two device records for the same device. You can delete the duplicate device record.