Prepare Okta Mobile users for upgrade
Identity Engine doesn't support Okta Mobile. Identify your Okta Mobile users and advise them how to access their mobile apps in Identity Engine.
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In the System Log, identify the active Okta Mobile users.
- For iOS users: client.userAgent.rawUserAgent co "com.okta.ios.mobile"
- For Android users: client.userAgent.rawUserAgent co "Dalvik/2.1.0" and client.userAgent.rawUserAgent co "OktaMobile"
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Notify the users how to access mobile apps in Identity Engine:
| Use case | Solution in Identity Engine |
|---|---|
| Users access mobile apps in Okta Mobile. | Users can access their mobile apps from the Apps Dashboard (yourorg.okta.com) or by tapping Open dashboard in the Okta Verify app. |
| Users access SWA apps in Okta Mobile. | Users can view and copy app credentials in a mobile browser and then paste th credentials into the app to get access. |
|
Users access SWA apps with admin-managed credentials in Okta Mobile. |
Users don't see the credentials. Convert the app from SWA to SAML or OIDC, or change the settings for the app to remove the admin-managed setting. |