If you have configured both Duo Security as an authenticator (factor) and a custom IdP authenticator that is named Duo Security, you may encounter an error when upgrading from Classic Engine to Identity Engine. To avoid this, you must rename the custom IdP factor before upgrading.
In the Admin Console, go to .
- Next to the Identity Provider you want to rename, click . The Edit IdP page opens.
- Go to General Settings and click Edit.
- Rename the Identity Provider. The new name should be different from Duo Security.
- Click Update Identity Provider.