Troubleshoot Cisco Meraki integrations

Troubleshoot the Cisco Meraki integration.

General certificate error

This type of error occurs in the following situations:

  • The CA certificate wasn't added on the client machine
  • The wrong CA certificate was added on the client machine
  • An incorrect Wi-Fi network is used

Extended key usage set certificate error


Configuration appears correct when compared with Configure Cisco Meraki. However, a WiFi or VPN connection doesn't get established.


  • The following log statement is visible in the RADIUS agent logs at the DEBUG level: DEBUG - ...finished handshake - will transfer app data
  • One of the following error codes are present in the supplicant logs: 0x80090349 (-2146892983 SEC_E_CERT_WRONG_USAGE) 0x80420101 (-2143158015 EAP_E_USER_CERT_INVALID)
  • One or more of the following error messages are present in the supplicant logs: The user {user} dialed a connection named {connection-name} which has failed. The error code returned on failure is -2146892983 Reason: Explicit Eap failure received Error: 0x80420101 EAP Reason: 0x80090349 EAP Root cause String: EAP Error: 0x80420101.


Replace the current certificate with a new updated certificate.

Examine and updated the Extended Key Usage(EKU) attributes as required.

RADIUS agent logging level

To set the log level in the RADIUS agent:

  1. Using a text editor, open the file from the installation folder C:\Program Files (x86)\Okta\Okta RADIUS Agent\current\user\config\radius\
  2. Change the last instance of info to debug (verbose) or trace (very verbose).

    The update should resemble these example:

    log4j.rootLogger=debug, app, stdout

    This is another example:

    log4j.rootLogger=trace, app, stdout
  3. Save the change and close the editor.

Examine logs or capture packets

To examine logs or capture packets:

  • On Mac, to display log information during connection attempts:

    Open a command prompt and execute the command:

    log show --predicate 'subsystem == ""'

    Attempt to connect to the WiFi access point.

    Examine the log, which will product results similar to:

    2019-04-10 15:38:53.868667-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0 START uid 501 gid 20 2019-04-10 15:38:54.062713-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0: 802.1X User Mode 2019-04-10 15:39:02.510875-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0 EAP-TTLS: successfully authenticated 2019-04-10 15:39:11.117972-0400 0x1caacd Default 0x0 17296 0 eapolclient: [] en0 STOP
  • On Meraki cloud admin dashboard, navigate to Network-wide, and select either Packet capture or Event Log, as shown below.

Interpreting Wireshark captures

At a high level, there are three stages in the communication between the supplicant/AP and the RADIUS server when an authentication takes place:

  • exchange of EAP-Identity and EAP-Start messages
  • TLS Handshake, starting with a ClientHello
  • RADIUS Access-Accept, followed by a 4-way EAPoL handshake between the AP and supplicant