Get support

Both the Okta Privileged Access client and server provide a troubleshooting tool to help our support team quickly see and resolve any issues.

This tool collects local logs and submits them to the Okta Privileged Access support team, and generates a unique support code that you can share with our support team when troubleshooting your issue.

Run the support tool on a client

To run the support tool on a client, enter the following command:

sft support submit

Run the support tool on a Linux server

To run the support tool on a Linux server, enter the following command with root privileges:

sftd support submit

Run the support tool on a Windows server

To run the support tool on a Windows server, enter the following command as the SYSTEM user:

sftd.exe support submit

By default, sftd.exe is installed into C:\Program Files (x86)\scaleft.

Get support

  • Visit the Okta Help Center
  • Ask the community
  • Contact support by calling one of the following numbers:
    • US—1-800-219-0964
    • AU—1800 095 441
    • FR—0800 022 4471
    • NL—0800 022 4471
    • UK—0800 808 5574
  • Open a case (administrator permissions required)