Get support

Both the Okta Privileged Access client and server provide a troubleshooting tool to help our support team quickly see and resolve any issues.

This tool collects local logs and submits them to the Okta Privileged Access support team, and generates a unique support code that you can share with our support team when troubleshooting your issue.

Run the support tool on a client

To run the support tool on a client, enter the following command:

sft support submit

Run the support tool on a Linux server

To run the support tool on a Linux server, enter the following command with root privileges:

sftd support submit

Run the support tool on a Windows server

To run the support tool on a Windows server, enter the following command as the SYSTEM user:

sftd.exe support submit

By default, sftd.exe is installed into C:\Program Files (x86)\scaleft.

Run the support tool on Gateway

To run the support tool on a Windows server, enter the following command:

sft-gatewayd support submit

The file can be collected locally, which you can then share with the support team.

sft support collect sftd support collect sft-gatewayd collect

To parse the logs, use the following command on macOS or Linux platforms.

sed -n 's/^.*MESSAGE" : "//g;s/\\t/\t/g;s/\\"/"/gp' journalctl/sft-gatewayd.log| less

Get support