Troubleshoot Slack integrations

Use the information provided here to help you resolve common Slack integration issues.

Errors with provisioning

• Make sure that your Slack organization has a Plus Plan subscription.
• The Slack API doesn't support special characters (for example, +, which means entries like john+doe@email.com can't be used). Check for any special characters and remove them.

Updates don't appear in Slack

If you've previously integrated Slack with Okta, are using group push enhancements, and updates aren't appearing in Slack, select Push Now in the Okta Admin Console. This synchronizes groups from Okta to Slack and removes users assigned to a group in Slack but not in Okta.